push the button "CREATE NEW SUPPORT TICKET". The support ticket mask opens:
under "Department" choose either:
technical Support (if you are facing technical questions or issues) or
Economy (for billing related)
Add ticket subject in "Subject" field
Enter the description of the issue in the field "Message" (you can write your request in either English, German or Danish. For English, we provide a 24/7 support for either German and Danish we have office hours)
Attachment: you can upload a picture if you think that may help to explain the matter.
Push the button "Send". Our support will receive your ticket and will update the ticket as soon as possible. Please only open one ticket per request.